Thank you for choosing Electrocare Services. We aim to provide you with the best products and services. Please read our Cancellation & Refund Policy carefully to understand your rights and obligations regarding the cancellation of orders and the process for requesting a refund.
1. Order Cancellation
- 1.1 You may cancel your order within 24 hours of placing it by contacting our customer support at care@electrocareservices.com or by calling us at +91 9830107882. Cancellation can be done if order is not dispatched.
- 1.2 Cancellations requested after 24 hours of order placement may not be accepted, as the processing of your order may have already begun.
2. Refund Eligibility
- 2.1 Refunds will be considered under the following circumstances:
- The product is defective or damaged upon receipt.
- The wrong item is delivered.
- The product is significantly different from the description.
- 2.2 Refunds will not be granted for the following reasons:
- Change of mind or preference.
- Damage caused by misuse, mishandling, or neglect.
- Products returned without original packaging and accessories.
3. How to Request a Refund
- 3.1 To request a refund, please email us at care@electrocareservices.com with the following details:
- Order number
- Reason for refund
- Clear photos of the defective or damaged product (if applicable)
- 3.2 Our customer support team will review your request and provide instructions on the return process.
4. Return Process
- 4.1 If your refund request is approved, you will be provided with a return shipping address.
- 4.2 Please securely package the product, including all original accessories and packaging, and ship it to the provided address.
- 4.3 Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
5. Refund Timeframe
- 5.1 Refunds will be processed within 5 business days of receiving the returned product.
- 5.2 The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
6. Contact Information
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at care@electrocareservices.com or call us at +91 9830107882.
Thank you for choosing Electrocare Services!
