FAQ

Electrocare Services supplies hospitals and clinics across West Bengal, with doorstep demonstration from the Kolkata head office. Shipping options for an online order are shown at checkout, and orders are usually processed within 2 business days of payment. For a delivery outside India, call +91 98301 07882 before you order.

Call +91 98301 07882 or 033 2440 0684, or email care@electrocareservices.com. The head office is at 3, Suren Tagore Road, Gariahat, Kolkata 700019, open Monday to Friday, 10:30 am to 6 pm, and Saturday, 10:30 am to 3 pm.

Use the Track Order page and your order number, or email care@electrocareservices.com. Delivery time depends on the shipping method chosen at checkout.

Contact +91 98301 07882 or care@electrocareservices.com with your order number as soon as you can. Orders are typically processed within 2 business days of payment, so changes are easiest before packing. See the Cancellation and Refund page for the full policy.

Start a return within 7 days of receiving the product. Send it back with the original accessories and packaging. After inspection, an eligible refund is processed within 5 business days. Conditions are on the Cancellation and Refund page.

Orders are usually processed within 2 business days of payment. The delivery estimate then depends on the shipping method and your location, both shown at checkout.

Yes. Electrocare Services is the authorised BPL medical equipment sales and service dealer for West Bengal, and has sold and serviced this equipment for 40 years.

Yes. Technicians repair, calibrate and install BPL ECG machines, patient monitors, ventilators, defibrillators, ultrasound, X-ray and C-arm systems, and Electrocare offers annual maintenance contracts across West Bengal.